Please take any damaged, faulty or wrong products to Dove Hospice Remuera Shop along with a copy of your tax invoice, for a refund.
If you are unable to visit our Dove Hospice Remuera Shop, please use our Contact us form or email customerservice@dovehospice.com to submit a request for a refund.
Please allow two business days for a response from our Customer Service team confirming your refund and/or next steps.
Depending on your bank, it can take up to 5 business days for the refund to appear in your account.
Your refund will be issued using your original payment method. Delivery fee is non-refundable.
Items ordered online can be returned to Dove Hospice Remuera Shop.
Please bring with you the receipt/tax invoice for return or exchange.
Our returns policy is in addition to your rights under the Consumer Guarantees Act 1993 because we want you to be happy with your purchase.
Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
If you wish to return an item because you have changed your mind about your purchase, Dove Hospice online shop offer you an exchange voucher or refund provided that:
If these requirements above are not satisfied, Dove Hospice online shop reserves the right not to offer an exchange voucher or refund for change of mind returns.
Dove Hospice online shop will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
Dove Hospice online shop will accept product returns and provide you with an exchange voucher, refund where:
Dove Hospice online shop reserves the right not to offer an exchange voucher or refund where the item fault is a result of misuse or neglect.
Claims for compensation or reasonable expenses incurred in returning your purchase together with supporting evidence should be addressed to our Dove Hospice online shop customer service team using the ‘Contact us’ option on the Dove hospice.com
Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to an exchange or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have an exchange of the pre-loved goods if the pre-loved goods fail to be of acceptable quality, and the failure does not amount to a major failure.
When returning a pre-loved product, you will be asked for information that is relevant to your return or to satisfy legislative requirements.
If you do not provide this information, then we may be unable to process your return.
When returning a pre-loved product, with adequate proof of purchase, you will be asked for your signature as authorisation of the return transaction.
If you do not have sufficient evidence of purchase, Dove Hospice online shop will conduct fraud investigations and fraud protection activities.
Information collected will be securely stored for a reasonable period, may be used for research and analysis or may be disclosed to government departments upon request, as required by law.
Dove Hospice online shop reserves the right to assess the condition and age of returned pre-loved goods before providing exchange or refund. This may result in an exchange or refund being refused.
If you wish to access your personal information, please contact Customer Service at +64 027 808 8950
Dove Hospice online shop is committed to protecting the privacy of your personal information.
Returns, refunds or exchanges requests must be submitted with proof of purchase documents; Dove Hospice online shop online receipt/invoice.
Please note that delivery fees are non-refundable.
Pre-loved products ordered through Dove Hospice online shop via Click and Collect can be returned to Dove Hospice Remuera Shop, with proof of purchase.
