Your privacy is important
Information we collect
The Dove Hospice online shop can be viewed without the need for you to disclose any personal information to us.
We may collect, store and use the following times of personal information from you either directly or directly from your use of the Dove Hospice online shop website and/or our services:
Failure to provide necessary personal information when requested may result in certain services (including the Dove Hospice online shop) not being available to you.
We only keep your personal information for as long as we require it for the purposes of providing you with our services. Following that period, we’ll make sure it’s deleted.
How we collect your personal information
The personal information we collect may be collected in a number of ways, including but not limited to, when you:
Why we collect your personal information
We process and use the personal information we collect from you to:
From time to time, we may also use your personal information to send you email to invite you to complete a product review or send you targeted news, offers and promotions of our products and services. If you do not wish to receive these communications, you can opt-out by contacting us at the address listed below. You can also unsubscribe from our email communications and/or text communications at any time by clicking the “Unsubscribe” link in any promotional or marketing email received or by emailing firstname.lastname@example.org
When we disclose your personal information
We may also share your personal information with third parties that we engage to perform services on our behalf or assist in providing our services to you, for example third party service providers who provide hosting, maintenance, backup, storage, infrastructure, analysis, marketing, delivery and other services for us. If a third party service provider needs to access information about you to perform services on our behalf, they do so under instruction from us and only use your personal information as required to perform their function (and not for other purposes) and do so in accordance with applicable privacy laws.
We may occasionally transfer your personal information, credit information and credit eligibility information to organisations located overseas, for example, where:
We require overseas recipients to use personal information only for the purpose provided and to implement strict confidentiality and data protection arrangements. Your information may also be stored on computer servers located outside of New Zealand. Any offshore disclosures will be to entities located in Australia, the United States of America, and the Asia Pacific region (including but not limited to China, India, Bangladesh, Singapore, Vietnam and Hong Kong).
Cookies and tracking
We may use a “cookie” file, tracking pixels and other related technologies containing information that can identify the computer, smartphone or other web–enabled device that you are working from.
We may use the information generated by cookies, tracking pixels and other related technologies to:
The browsers of most computers, smartphones and other web–enabled devices are usually set up to accept cookies. If your browser preferences allow it, you can configure your browser to accept all cookies, reject all cookies, or notify you when cookies are set. Each browser is different, so check the “Help” menu of your browser to learn about how to change your cookie preferences. You do not need to have cookies turned on to use the Website in general, but you may need them for any customisable areas that we have now or in the future. Please remember that cookies are often used to enable and improve certain functions on our Website. If you choose to switch certain cookies off, it may affect how the Website works and you may not be able to access all or parts of the Website.]
Remarketing with Google Analytics
If you are signed in to your Google account when you use Dove Hospice Online Shop, then Google may also combine data from your Google account with data about your use of Dove Hospice Online Shop, to help identify you to be shown relevant Dove Hospice advertising online, across your devices. This is done using a Google service called Remarketing with Google Analytics, which links Google Analytics with Google advertising (set by Google). Google Analytics is a tool that helps website owners measure how users interact with website content. For more information and to opt-out:
Links to other websites
Storage and security
While we take all reasonable precautions to protect your personal information from unauthorised access, use, modification or disclosure, no data transmission over the internet can be guaranteed to be completely secure. As such, we cannot ensure the security of any information you transmit or receive through our Website and these activities are conducted at your own risk.
We use STRIPE as our secure e-Gate payment solution to process online orders. Our customers can see their cards being authorised in real time, all in an SSL secure environment. This enables us to offer our customers a safe and speedy online shopping experience.
If you believe there may have been a privacy breach, please contact us as soon as possible using the contact details provided below.
Your rights to access, correct and update your personal information
It is your responsibility to ensure that the personal information you provide is accurate, complete and up-to-date.
You may request access to the personal information we hold about you, request that we update or correct any personal information we hold about you, ask us to restrict or cease processing your personal information or even delete your personal information, by setting out your request in writing and sending it to us at the contact details set out below.
You will not usually have to pay a fee to access your personal information. However, we may charge a reasonable fee were permitted by law if your request is clearly unfounded, repetitive, or excessive.
If you are not satisfied with our response to any privacy related concern you may have, you can contact the Office of the Privacy Commissioner online at www.privacy.org.nz, or:
Office of the Privacy Commissioner
PO Box 10-094
Wellington 6143, New Zealand
Phone: +64 4 474 7590
Enquiries Line: 0800 803 909