Click & Collect Information

How does Click & Collect work?

  • Choose your products online
  • Add them to your shopping cart
  • Select “Click & Collect “as the delivery method at the checkout.
  • You will receive a collection notification email within 24 hours.
  • Collect your order within two (2) working days

Is Click & Collect a FREE Service?

Yes, click and collect is FREE.

Where can I collect my order?

Click & Collect is currently only available at Dove Hospice Remuera Shop.

393 Remuera Road
Remuera, Auckland 1050
New Zealand

How long do you hold Click & Collect orders?

Click & Collect orders are packed and held up to two (2) working days after you receive your email collection notification.

If you do not collect your order within two (2) working days, we will cancel the items and refund the order back to the payment method used when placing your order.

Can someone collect my Click & Collect order for me?

Yes, family and friends can collect your order on your behalf. Just make sure they bring:

  • A copy of the order collection notification
  • A note signed by you, detailing who will be collecting the order on your behalf
  • Their photo ID to match the approved name for the collection.

Are all products available for Click & Collect?

Most items are available for Click & Collect, but there are some exceptions.

Click & Collect will be shown as a delivery method on the product pages and at checkout if it is available for your selected items.