Click & Collect Information

How does Click & Collect work?

Choose your products online Add them to your shopping cart Select “Click & Collect “as the delivery method at the checkout. You will receive a collection notification email within 24 hours. Collect your order within five working days
Choose your products online
Add them to your shopping cart
Select “Click & Collect “as the delivery method at the checkout.
You will receive a collection notification email within 24 hours.
Collect your order within five working days

Is Click & Collect a FREE Service?

Yes, click and collect is FREE.

Can I Click & Collect during a COVID-19 Lockdown?

Level 4 lockdown – Click and Collect is not available. Orders will be posted weekly.

Level 3 lockdown – Click and Collect is available from the Dove Hospice Distribution Centre in St Johns, Auckland (see address below). Our customer service will be in touch once you have placed your order to confirm the terms of Click and Collect at this level.

Level 2 & Level 1 lockdowns – Click and Collect is available from Dove Hospice Distribution Centre in St Johns, Auckland (see address below). If you would prefer to collect your order from your closest local Dove Hospice Shop, please contact customerservice@dovehospice.org.nz with your request or leave a note when processing through your cart.

Where can I collect my order?

Click & Collect is from the following location: Dove Hospice Distribution Centre, 1/11 Eric Paton Way, St Johns, Auckland, 1072 * If you would prefer to collect your order from your closest local Dove Hospice Shop, please contact customerservice@dovehospice.org.nz with your request or leave a note when processing through your cart.

Where can I collect my order?

Customers are asked that they collect their order no later than five days from receiving the email confirming their order is ready for collection.

If you cannot collect within this time, we ask that you contact our team at

customerservice@dovehospice.org.nz to confirm an extension or organise shipping for your convenience.

Can someone collect my Click & Collect order for me?

Yes, family and friends can collect your order on your behalf. The following is required for pick up:

A copy of the order receipt with order number,
Customer must inform our online team by email confirming that the order is being collected on their behalf and giving the name of the person collecting.

Are all products available for Click & Collect?

Most items are available for Click & Collect, but there may be some exceptions. Click & Collect will be shown as a delivery method on the product pages and at checkout if it is available for your selected items.