Click on the My Account icon at the top of any page. This will take you to a sign-in page which will take you through the process of setting up your own unique account.
If your email address has changed, sign into your account will your original email address details to update this to your new email address. If this is not possible, please email our customer service team for support to update this at customerservice@dovehospice.org.nz
Customer Service Team
Phone: 021 021 55 556
Email: customerservice@dovehospice.org.nz
The website is compatible with the latest versions of Safari, Firefox, Chrome, and Edge. We recommend Google Chrome.
Thanks for letting us know, you can notify us at customerservice@dovehospice.org.nz
When we dispatch your item/s we will send you an email with a link to track your order.
The cost of delivery is determined on the size of the items in your order and the delivery location. The cost of delivery will be displayed when you process through check-out.
When your order is ready for collection our customer service team will email you to let you know.
Email our customer service team at customerservice@dovehospice.org.nz or phone on 021 021 55 556. We are available Monday to Friday: 8.30am to 4pm, Sat/ Sun: 10am to 3pm.
Closed public holidays.
You can enter the name of the product in the search box in the top right corner or you can use the navigation bar at the top of the page to find the correct category.
Dove Hospice Online Shop will accept product returns and may provide you with an exchange or refund providing:
OR
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We try our best to ensure the colour in the image is an accurate representation of the colour of the product, but it can appear slightly different depending on the screen you are viewing it on.
Yes, Dove does offer a 'lay-by' service.
These are our lay-by terms:
To enquire about lay-by of an item listed on our Dove Hospice Online Shop, please email customerservice@dovehospice.org.nz .
Pay with your credit card using STRIPE payment, or Visa/ Mastercard/ Amex using PayPal.
No, we do not take phone orders.
We encourage our new customers to sign up to My Account to receive a 10% discount on their first purchase.
Other benefits of having a unique My Account enables you to save items to a Wish List for future reference, to remember your payment details for ease of returning to shop and to track previous orders.
If you receive an item that is damaged, faulty or wrong, please follow the next steps:
Depending on your bank, the refund can take up to 5 business days for the refund to appear in your account.
Your refund will be issued using your original payment method. Please note that delivery fees are non-refundable.
Exchanges will be reviewed on as case-by-case basis, providing you contact our customer service team at customerservice@dovehospice.org.nz within 14 days of your receiving your item, with proof of purchase and providing the goods are in their original condition.
If these requirements above are not satisfied, Dove Hospice Online Shop reserve the right not to offer an exchange or refund for change of mind returns.
Once you have received your order confirmation email, please allow:
We will strive to ensure on-time delivery. There may be instances when a parcel delivery may be delayed due to the New Zealand Courier having a substantial backlog, or for international delivery delay due to a customs clearance checks.
Yes, you can still shop with Dove Hospice here online during Covid lockdown restrictions. We will have ‘essential items’ available for purchase, along with our usual product ranges.
Orders will be posted weekly, however there will be some restrictions to Click & Collect. For details concerning Click & Collect click here.
Yes, we do. Please follow this link for details on NZ Post international shipping delivery details.
NZ Courier Post.
Yes, just email us within 12 hours from the time you have placed your order at customerserveice@dovehospice.org.nz and provide your new shipping address.
If your parcel cannot be delivered it will be returned to us. Our customer service team will contact you (by email or phone) to confirm your delivery address and if you would like your order to be re-sent to you.
All packages are couriered to be delivered without ‘signature’. If you would prefer that your parcel is ‘signed for’ at time of delivery please leave a note, during checkout, to confirm this for our team’s reference.
At time of delivery, and if the carrier believes the location is not secure and you have not provided us with a note to authorise to leave, they will not leave the items unattended. The courier will leave a note directing you with next steps for collection.
Yes, it is FREE.
LEVEL 4 Lockdown – Click & Collect is not available. Orders will be posted weekly.
LEVEL 3 Lockdown – Click & Collect is available from the Dove Hospice Distribution Centre in St Johns, Auckland. See address below. Our customer service team will be in touch once you have placed your order to confirm the terms of Click & Collect at this level.
LEVEL 2 & 1 Lockdown/ ‘traffic light system’ – Click & Collect is available from the Dove Hospice Distribution Centre in St Johns, Auckland. See address below. If you would prefer to collect your order from your closest local Dove Hospice Shop, please contact cusotmerservice@dovehospice.org.nz with your request or leave a note when processing through your cart.
Click & Collect is from the following location:
Dove Hospice Distribution Centre,
1/11 Eric Paton Way,
St Johns,
Auckland 1072
***If you would prefer to collect your order from your closest local Dove Hospice Shop, please contact customerservice@dovehospice.org.nz with your request or leave a note when processing through your cart.
Customers are asked that they collect their order no later than five days from receiving the email confirming their order is ready for collection.
If you cannot collect within this time, we ask that you contact our team at customerservice@dovehospice.org.nz to confirm an extension or organise shipping for your convenience.
Yes, family and friends can collect your order on your behalf. This following is required for pick up:
Most items are available for Click & Collect, but there may be some exceptions.
Click & Collect will be shown as a delivery method on the product pages and at checkout if it is available for your selected items.
Dove members can create their own Wishlist. This is ideal for reviewing your purchase options, creating a shopping list, or emailing it to your other half as a birthday present hint.
Log in and then when you are on a product page simply click Add to Wishlist (under the product description) to add that product.
Log in and then select the My Account icon at the top of any page. Your My Account will have a Wishlist button to select to look your list. From here you can print your Wishlist or email it to friends.
If a product is no longer available it will be removed from your Wishlist.
We would love to hear from you. Send us through a cover letter introducing yourself and discussing the type of job you would be interested in, and a copy of your CV, and our Human Resources Team will come back to you. For career enquires please email adrienne.rekke@dovehospice.org.nz .
View all upcoming events here.
Find out ways in which you can help to fundraise for Dove Hospice & Wellness. To learn more about this click here.
Thank you for supporting Dove Hospice!
Volunteer work has many benefits to both you and your local community. To learn more about this click here.
Thank you for supporting Dove Hospice!
By including a gift to Dove Hospice & Wellness in your Will, you’re giving a gift that keeps giving. To learn more about this click here.
Thank you for supporting Dove Hospice!
Donate your pre-loved and new items to support Dove in offering our services at no cost to our service users. To learn more about this click here.
Thank you for supporting Dove Hospice!
