Delivery & Shipping

What are your delivery timeframes?

Once you have received your order confirmation email, please allow:

  • Urban delivery: 3-5 business days
  • Rural delivery: Within 10 business days
  • Outer Island delivery: 15-21 business days.

We always strive to ensure on-time delivery, but there may be instances when a parcel delivery delay due to NZ courier has a substantial back-log, or for international delivery, the delay could be due to customs clearance check.

Do you offer free shipping?

Yes, we offer FREE shipping for purchases of $200 NZD and above.

Who Will deliver my Order?

NZ Post Courier or Fastway courier.

Can I change my delivery address after my order has been placed?

Yes, just email us within 24 hours from the time you have placed your order at customerservice@dovehospice.com and provide your new shipping address.

If your parcel cannot be delivered it will be returned to us. Our customer service team will contact you (by email or phone) to confirm your delivery address and if you would like to Dove Hospice online shop to resend your order.

After 24 hours, if we do get a reply from you, Dove Hospice will process a refund which may takes 3-5 business days to be processed back into your account.

What if I am not home when my order arrives?

If you provide authority to leave during checkout, you are allowing our carriers to leave the package unattended at your address without a signature.

If the carrier believes the location is not secure, they will not leave the items unattended.

If you do not provide authority to leave, our carriers will leave a note directing you with next steps.